Maintaining a hygienic workplace is crucial for the success of any kind of enterprise. That’s why many businesses opt for commercial cleaning services to keep their offices neat and tidy. However, not all cleaning companies are created equal, and some may not provide the level of service you expect. To ensure you choose the exemplary commercial cleaning service for your business, here are red flags to avoid at all costs:
Lack of Proper Licensing and Insurance
Before picking a particular commercial cleaning service, make sure they have the necessary licenses and insurance. A licensed company is more likely to provide quality services, as they have undergone proper training and are more accountable for their work. Insurance is also critical as it protects you from any liability in case of accidents or damages during the cleaning process.
No Clear Contract and Pricing Terms
A reliable commercial cleaning service should provide a clear contract and pricing terms before starting the cleaning process. This document should outline the services they will provide, the frequency of cleaning, and the cost. If the company cannot offer this, it may indicate a lack of professionalism or that they are hiding something.
Good communication is, without a doubt, essential in any business relationship. If the cleaning company is unresponsive or takes too long to respond to your queries, it may indicate that they are unreliable. Additionally, if they do not listen to your cleaning requirements or refuse to make adjustments, it may signal a lack of flexibility and customer service.
No References or Reviews
A reputable commercial cleaning service should have a list of references and reviews from previous clients. If the company cannot provide any references or has negative reviews, it may indicate that they have an unsatisfactory track record. You can also check online reviews on websites like Google and Yelp to see what other clients are saying about the company.
No Written Cleaning Plan
A professional commercial cleaning service should have a written cleaning plan that outlines the areas to be cleaned, the cleaning methods, and the frequency of each task. If the company does not have a written plan, it may indicate that they do not have a systematic approach to cleaning or that they are not thorough in their work.
Inexperienced or Untrained Staff
The quality of cleaning services depends on the experience and training of the cleaning staff. If the company does not have experienced or trained staff, it may result in subpar cleaning services. Additionally, if the company hires temporary or part-time staff, it may lead to the inconsistent work quality.
Non-Compliance with Health and Safety Standards
A reliable commercial cleaning service should comply with health and safety standards set by relevant authorities. They should use safe cleaning products and equipment and follow proper procedures to prevent accidents and injuries. If the company does not adhere to these standards, it may put the health and safety of your employees at risk.
Hidden Fees and Charges
A reputable commercial cleaning service should provide transparent pricing with no hidden fees or charges. If the company adds extra charges for services that were not included in the contract, it may indicate that they are trying to take advantage of you. You should always ask for a breakdown of the calculated costs and make sure there are no hidden fees.
Choosing the right commercial cleaning service is crucial for the health and productivity of all your employees. By avoiding the above red flags, you can rest assured that you will select a reliable and professional cleaning company that provides quality services.
Do you need commercial cleaning? Trust Ultra Clean Neat Services. We offer quality cleaning solutions for commercial, residential and strata properties in Australia. We pride ourselves on our affordable prices and ensure we complete all jobs on time. Get in touch today for a quote.